Home  >  Customer Service

Customer Service

View Larger Map

JnsBeads / BEADC
28 Au Pui Wan St
NT, Hong Kong

Email Us:

Monday to Friday
9:00 to 17:00 (Hong Kong Time)

You can count on how we process orders. We put great care in packing and shipping beads quickly and accurately. We charge a flat rate $1.95 shipping to anywhere in the world with online tracking included. Beads will be shipped from our Asia warehouse to you. Buyers are responsible for all possible Brokerage and Custom Fees. For your convenience, we offer alternative shipping options (express), please direct your e-mails to our customer service department so we can tailor a shipping method that can suit your need and budget.

Insurance Coverage
We use a third-party insurance company. As a courtesy, we offer FREE basic coverage for all orders. This means if you order arrived with damaged items, kindly inform us and we will take care of it. Our insurance is there to protect your investment.

Green Packaging
Instead of wrapping your purchases in layers of bubble wraps, we believe using just enough is the better way. It reduces carbon footprint and most importantly, our minimalist packaging process allows us to pass the savings back to YOU instead of, those hungry bubble wrap manufacturers.

Terms and Conditions
All prices shown on are based on US Dollars (USD). For customers in some countries, PayPal automatically converts USD amounts to your home currency when you check out. PayPal will show the details to you before committing payments. While we strive to provide 100% accuracy for our prices and item descriptions, errors do occur. If a product with error was purchase, we may contact you and offer you a cancellation, exchange or refund for the product.

Note that stock and availability shown on this site are provided for your reference only. While we strive to provide the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is received.

Your 100% satisfaction is always our priority, we offer 90 days exchange or return from delivery date. Contact us to obtained RMA number and upon receipt, we will credit, exchange or refund less S&H fees. The buyer will be responsible for return shipping cost, if we made a mistake, we will reimburse for shipping. Once an order has been processed you cannot cancel your order, but you may return items in accordance with our returns policy.

Privacy Policy
Your privacy on our site is of the utmost importance to us and it is our goal to treat it with complete respect. We want to make sure your experience is satisfying & safe. Because we gather certain types of information about our users, we feel you should understand the terms & conditions surrounding the gathering & use of that information. We gather two types of information. Customer data is gathered for the purpose of processing & fulfilling your online orders. All personal information entered in the process of completing a transaction on this site are transmitted securely. Voluntary data is any data provided voluntarily by you, the user, and is collected in order to more appropriately develop our content to suit your needs. We do not share your information with anyone EVER.